I blew up my PC two weeks ago. Long story, but I killed it good and repairing it wasn't an option.
Nine days ago, on February 2, I ordered a new PC from Dell, I got a fancy new Core i7 system with a 23" monitor for $950, which was a very good price. When I placed my order, Dell's website said it was going to ship on February 6, so I chose the free standard shipping.
Once the order made its way into their system my ship time was pushed out until February 17. I called and complained about the shipping bait and switch and the customer service guy told me "it's just an estimate it may ship sooner". So, I believed him and sat on my hands.
It's now a week later and it hasn't shipped. I am suffering major PC withdrawal symptoms. So I call Dell again to upgrade my shipping to 1 day. The nice gentleman on the phone tells me that for "security and privacy issues" I cannot change my order in any way, including upgrading my shipping.
This is terrible customer service. First they misled me on the ship date and then they won't take my money to upgrade the shipping.
I have bought Dell PCs and monitors in the past, and still may in the future, but if I have a critical need for something in the future, I certainly am going to be more wary about buying from Dell.