February 2010

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Comments

Lionel Menchaca

Sorry to hear about this. I just responded to your tweet. Please dm me @LionelatDell your order number and we'll see if we can get things straightened out.

Sincerely,

Lionel Menchaca
Chief Blogger, Dell Inc.

sirfwalgman

What model did you get.

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haha....you done a great job dude. keep it up in future too.

Joe Martinez

Just searched Google about Dell delays and saw your post. We ordered an Inspiron for our daughter on 7/24, with an estimated delivery date of 8/12 (which seemed long enough). Didn't think it was worth the extra cost to one day ship it. On 8/6 I got an email saying Order Delayed with the delivery adjusted to 8/19. No reason for delay given. On 8/12 I got another Order Delayed email that said "Supply Shortage" and said under the FTC's Mail Order Rule they had to hear back from me to consent to the delay or the order would be canceled. They gave a new estimated delivery date of 8/19. I responded within an hour of their email consenting (grudgingly) to their new delay. Now that it is 8/19, I checked my order status and now it says 8/28! This time they didn't send me a notice. They also mysteriously changed the order to show a new "order date" of 8/12. What the heck is going on with their processes? I think this probably is a violation of the Mail Order Rule. I saw that Dell got hit with a $800K fine from the FTC about ten years ago for violating this rule. I have been a pretty loyal customer, and am an exec at a large multinational company that is a large Dell customer. Not that my company would be affected by my personal purchase, but it is always good to maintain goodwill with your customers. But the sad part is that this is my daughter's first computer and she is checking at the door every day for the delivery, wanting desperately to get it before she gets back to school so she can use it during the remaining week or two before she goes back. Hopefully she doesn't grow up hating Dell and badmouthing them to her tech savvy friends!

Did the Dell blogger help you out?

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I hear of many similar stories of service runarounds like this from many of the PC companies. That's one reason I'd buy a Macintosh, especially if there's an Apple store nearby. You can meet face-to-face with competent personal to get your problems resolved.

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I found very useful information out here as i am an IT manager at an outsourcing company i needed to know the above techniques to manage the whole system at ease.

Resmes

SAD. Even I faced this.:(

Jessica

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I just responded to your tweet. Please dm me @LionelatDell your order number and we'll see if we can get things straightened out.

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An hour in the morning is worth two in the evening.

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